The EHCH team delivers care to permanent residents in CQC-registered homes across Southport and Formby. The team delivers:
Our Digital Team offers support to the Primary Care Network and GP surgeries to:
The team work on lots of projects. This make a difference without being visible to patients
Our Enhanced Health in Care Homes (EHCH) team works with care home residents, their families and care home staff to:
· Offer personalised care
· Improve outcomes
· Promote independence for people living in care homes.
We offer assessments and personalised plans for care home residents. The aim is:
· To keep residents healthy
· Make sure health choices are respected
· Plan for future care
Our team delivers the National Framework for Enhanced Health in Care Homes. For further details see our EHCH E-Portal.
We work with GP practices to improve the rates of early cancer diagnosis. We do this by working together to look at data, processes and best practice guidance. The aim is to give the best care to all patients.
We also fund a team of Cancer Link Workers though Southport Macmillan Cancer Centre. They offer support to patients with a new cancer diagnosis and those living with cancer.
The Cancer Link Workers meet with and listen to patients or their carer. They tell them about and refer to national support services that can help.
Your GP practice can refer you to the team. You can contact the centre on 01704 533024.
Health and Wellbeing Coaches support people to take steps to improve their health.
They help people raise their knowledge, skills and confidence in managing their health. This can help:
· Stop illness
· Prevent existing conditions from getting worse
· Improve health and wellbeing outcomes
They can help by:
• providing coaching support to help you manage your health problem
• working with you to find out your health and wellbeing goals
• signposting you to helpful resources and support
The service is hosted by Mersey Care. They have a team of mental health specialists offering non-urgent mental health assessments. This can be either in person or online.
The first appointment can be up to one hour long. They will ask you questions about your health and create a care plan. Follow up appointments are normally 30 minutes long. They may give advice or tell you about local services for support.
Your GP practice can refer you to this service.
Our team of Clinical Pharmacists work across the area to support GP practices with appropriate prescribing of medications. Pharmacists have specialist expertise in the use of medicines, helping patients with their health. Pharmacists can also help people to:
· Get the best from medications
· Manage long-term conditions
· Complete medication reviews Pharmacy technicians play an important role, working with Clinical Pharmacists and other members of the team. Pharmacy technicians can:
· Conduct simple medication reviews
· Screen patients for onward referral
· Carry out medicine’s optimisation tasks
· Medicines reconciliation
The EHCH team delivers care to permanent residents in CQC-registered homes across Southport and Formby. The team delivers:
An emergency response to acutely unwell or deteriorating end-of-life (i.e.: GSF Red) patients, nor do they deliver day-to-day GP care
Activity NOT related to EHCH should be directed to the patient's own surgery, as appropriate. You can access individual practice websites here.
Further information about what the team will do for your relative is available via the link below.
Any care home member of staff -Clinicians in a patient's own GP surgery (GPs, PAs, ACPs) - where there is a specific need (i.e.: for non-acute advanced planning)
All new and permanent residents - Any residents of concern
Contact Us:
Monday-Friday, 9am - 5pm
01704 395807
Referral / Contact email: sfhealth.carecoordinator@nhs.net
Contact Us:
Monday-Friday, 9am - 5pm
01704 835155
Referral / Contact email: formby.carehometeam@nhs.net
2-Hour Urgent Community Response (Visiting Service) (GTD): 07738837779
Homes must refer all patients with any of the conditions below directly to the 2-hour UCR service, not the usual GP. Referrals can be made by any health or social care staff member where there is/has been any of the following:
Clinical Observations: Undertaking observations can be vital. These include: breathing rate, pulse, peripheral oxygen saturation, blood pressure, temperature and level of alertness. You will find instructions in the 'online training for community and care home staff' section, below.
2-Hour Urgent Community Response (Merseycare) Referral line: 0300 323 0240 and select option 1
Homes can request proxy access to records, with a resident's permission. This is via the practice and it enables access to:-
Further information is available here.
Homes can register for NHS App proxy access. From here, you will be able to view GP records, including EHCH face-to-face reviews and copies of important documents such as proactive clinical support plans (PCSPs). You will also be able to request routine repeat medication from the patient's GP surgery.
The EHCH team must have secure e-mail communication with homes. NHSmail is available to all domiciliary, residential or nursing care providers regardless of whether they support local authority, NHS or self-funded individuals.
The guide for care-homes may be of particular use to you / your team and can be accessed here.
The video links below highlight how we can work together for better care - learning from the EHCH vanguards.
A series of short videos (around 3 minutes each) describe how to take measurements from residents correctly (such as blood pressure and oxygen saturation), spot the soft signs of deterioration, and prevent the spread of infection.
These videos include:
1) Introduction to sepsis and serious illness
2) Prevent the spread of infection
3) Soft signs of deterioration
4) NEWS what is it?
5) Measuring the respiratory rate
6) Measuring oxygen saturation
7) Measuring blood pressure
8) Measuring heart rate
9) Measuring level of alertness
10) How to measure temperature
11) Calculating and recording a NEWS score
12) Structured communication and escalation
13) Treatment escalation plans and resuscitation
14) Recognising deterioration in people with a learning disability
You may wish to use this online link to calculate a NEWS2 score.
It is really important that older people are and remain adequately hydrated.
This e-learning course link provides training for community carers (of any role or level) and gives an overview of the hydration needs for older people and how to support people to drink more.
This course takes around 40 minutes to complete.
The personalised care institute (PCI) provides a range of extremely useful (and free) courses for health and care professionals, regardless of profession or seniority.
The training offered includes:
1) Core skills - level 1 - 1 hour
2) Shared decision making - level 3 - 1 hour
3) Personalised care and support planning (PCSP) - level 3 - 45 min
4) Remote Consultation e-learning - level 1 & 2 - 30 min
5) A range of PCI-endorsed courses.
All courses are available via this link.
Social Prescribing Link Workers
Our team of Social Prescribing Link Workers support and help patients to
· Engage with community groups
· Engage with services and activities
· Reduce social isolation
· Reduce loneliness
· Improve mood
· Complex social needs
Social Prescribing Link Workers signpost to community groups and services in the local area.
You will be asked questions around what matters to you and a support plan will be created. All staff working within a GP practice in Southport and Formby can refer patients to the team.
Our Social Prescribing Link Workers are hosted in partnership with Brighter Living Partnership and Sefton CVS.
Short videos about the Social Prescribing team
Senior Social Prescribing Link Worker Nikki talks about the service
Local resident Pam talks about his experience with the NHS social prescribing service
Local resident Danny talks about his experience with the NHS social prescribing service