DO NOT COME to Kew Surgery

STAY AT HOME

We are currently working hard to support you during this very difficult time.

Due to the national spread of Coronavirus (COVID-19), we have postponed all routine appointments, reviews, checks and bloods.

If you think you need an appointment, please call and you will be called back and triaged by a clinical member of staff.

All pre-bookable appointments have been removed for the time being. This is for the protection of our patients and our hard working dedicated staff.

For appointments please call: 01704 546800

ADVICE FOR PEOPLE AT HIGH RISK - CLICK HERE

Do you have questions about the coronavirus? click on the relevant bullet point below for more information.

Advice for Everyone
Social distancing for everyone
Explaining Coronavirus to a child (Link to YouTube)
Local Firms doing food deliveries
Self isolation if you have Coronavirus Symptoms
Getting an Isolation Note
Emergency Medication
Any other questions visit Public Health England Website or NHS 111

Please be patient when calling the surgery. We are getting more phone calls during this time and the staff at Eastview are working extremely hard to deal with all your queries.

We ask that during this time you use the general queries line as sparingly as possible and call only at certain times:

Emergency appointments call from 8.00am or 1.30pm
For blood results - Call after 2pm
For over the phone medication requests - Call back after 10:30am

Thank you for your understanding

For further information visit the Public Health England Website or view our Coronavirus page

DO YOU NEED MEDICATION?

Please do not bring your paper medication requests to the surgery.

For a temporary basis only we will be taking medication orders over the phone. We will take your order over the phone after 10:30am and ONLY if your medication is due.

We are NOT allowing stockpiling!

Contact the usual pharmacy you use and ask them to be your nominated pharmacy or let our reception staff and they will update this. Your medication can then be sent electronically to that pharmacy. This prevents you having to visit the practice in person and keeps us all safe.

We would encourage you to sign up to patient online services so you can order your medication online. Ask a receptionist or see below for further information.

You do not need to visit the Surgery to order your repeat medication.

You can order your repeat medication online. For further information visit our Patient Online Services page.