Accessibility statement

This is an accessibility statement from Kew Surgery.

Measures to support accessibility

Kew Surgery takes the following measures to ensure accessibility of Kew Surgery:

• Include accessibility as part of our mission statement.
• Include accessibility throughout our internal policies.
• Provide continual accessibility training for our staff.
• Assign clear accessibility goals and responsibilities.

Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Kew Surgery is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

Additional accessibility considerations

Although our goal is WCAG 2.1 Level AA conformance, we have also applied some Level AAA Success Criteria: Images of text are only used for decorative purposes. Re-authentication after a session expires does not cause loss of data. Some videos have sign language interpretation.

Feedback

We welcome your feedback on the accessibility of Kew Surgery. Please let us know if you encounter accessibility barriers on Kew Surgery:

• Phone: 01704 546800
• E-mail: gp.n84617@nhs.net
• Visitor Address: Kew Surgery, Southport, PR8 6RG
• Postal Address: Kew Surgery, Southport, PR8 6RG

We try to respond to feedback within 5 business days.

Compatibility with browsers and assistive technology

Technical specifications

Accessibility of Kew Surgery relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

• HTML
• CSS
• JavaScript
• Umbraco

These technologies are relied upon for conformance with the accessibility standards used.

Limitations and alternatives

Despite our best efforts to ensure accessibility of Kew Surgery , there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.

Known limitations for Kew Surgery:

1. Comments from users: uploaded images may not have text alternatives because we cannot ensure the quality of contributions. We monitor user comments and typically repair issues within 10 business days. Please use the 'report issue' button if you encounter an issue.
2. Archived documents: might not work with current assistive technologies because they use outdated technologies that do not support accessibility. We convert documents to new formats upon request within 3 business days. Please contact documents@example.org for support.

Assessment approach

Kew Surgery assessed the accessibility of Kew Surgery by the following approaches:

• Self-evaluation

Formal complaints

We aim to respond to accessibility feedback within 5 business days, and to propose a solution within 10 business days. You are entitled to escalate a complaint to the national authority, should you be dissatisfied with our response to you.