Access the online appointment system



  • Pre-bookable – with all doctors, advanced nurse practitioner, practice nurse or health care assistant
    By telephone or on –line

Appointments can be booked by telephone on 01704 546800 or by calling in to the practice. All appointments are for 10 minutes. If you have more than one problem tell the receptionist so that she can book a longer appointment.

Appointments can also be made on line. You need to be registered for this service. This can be done by attending the surgery and asking for on line access. Once you have registered, you can use the link at the top of this page to book an appointment.

  • Emergency – appointment on the day with all doctors or advanced nurse practitioner
    By telephone either AM or PM
  • Chronic Disease Management
    - With Dr Halina – Surgery Thursday Morning (AM)
    By telephone – for Asthma, COPD, Heart Disease etc
    - With Practice nurse – Any time of the week
    By telephone ask for a pre-bookable DOUBLE APPOINTMENT
  • Evening Appointments
    For patients unable to attend Normal Hours
    Pre-bookable on Tuesday evening 6.30pm – 8.00pm
    With Dr Halina or the Advanced Nurse Practitioner
  • Telephone Consultation
    Pre-bookable with Dr Halina
  • Home Visits
    This service is available for Housebound patients with Dr Halina.
  • 7 Day Access Service
    If no appointments are available in surgery on that day, patients can phone the surgery to book a pre-bookable appointment at the Family Surgery – Birkdale.
  • Chaperones & Interpreters
    All patients are welcome to be accompanied at their consultations with a friend or relative, and we can also arrange for chaperones at consultations at both clinical request and patient request.
    Should patients require an interpreter then this can be organised by prior arrangement, we also employ a Polish speaking receptionist.
  • Cancellations
    If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.


Home Visits

Home visits are reserved for patients who are housebound or are too ill or incapacitated that they cannot come, or be brought, to the surgery.

In almost all cases children can be brought to the surgery where we have the best conditions for examination. This is safer for your child, as urgent problems can be referred to hospital quickly.

In most cases patients will be expected to come to the surgery.

If you need a home visit, please telephone the surgery before 10am if possible. This will help the doctors to plan their visits which will normally not be made until after morning surgery with some visits being made in the afternoon.

If you think the visit will not wait please advise the receptionist accordingly.

The cost of travel to the surgery cannot be a consideration when requesting a home visits so please ensure that you have a system whereby you can access transport by family, friends or taxi in an emergency.

Please note - all home visits are at the discretion of the doctor.

Surgery Image

Contact Us

Kew Surgery
Kew Surgery
85 Town Lane
Tel: 01704 546800